We take your privacy seriously and are committed to protecting your personal information. This policy explains what personal information we may collect, how we use it, how long we keep it, who we may share it with and your rights in relation to it.
Who is responsible for your personal information?
HJH Tuition is the Data Controller for personal information collected through this website and through our tutoring. This means we decide what personal information is collected, why it is collected and how it is used, and we are responsible for handling it in line with UK data protection law.
Companies that provide services to us, such as website hosting, email or other technical services, may act as Data Processors when they handle personal information on our behalf. They may also have their own responsibilities under data protection law.
You can contact us about anything in this policy at [email protected].
Information we collect
Depending on how you interact with us, we may collect information including:
- your name and the name of the student;
- email address and telephone number;
- information you send through the contact form or give us by email, phone or in person;
- information about the tuition you have enquired about or arranged, such as lessons, notes and learning materials;
- payment and invoice records;
- technical information about how our website is used.
We only collect information that is reasonably necessary to provide our services.
How we use your information
We may use your personal information to:
- respond to enquiries and provide information about our tuition;
- arrange and deliver lessons, including access to the student portal;
- communicate with students and parents or guardians;
- manage records, invoices and payments;
- meet our accounting, tax and other legal obligations;
- run and improve our website and services;
- protect our website against misuse and security threats.
Our lawful basis depends on the circumstances. It may be that processing is necessary to take steps at your request before entering into an agreement, to provide the tuition we have agreed, to comply with a legal obligation, for our legitimate interests in running our business, or because you have given your consent.
Many of our students are under 18. We usually arrange tuition with a parent or guardian and only collect what we need to teach.
How we store your information
We take reasonable measures to protect the personal information we hold. It may be stored on password-protected devices and through reputable third-party services we use to run our business, such as website hosting, email and cloud storage.
Sharing your information
We do not sell your personal information. We may share it where reasonably necessary with trusted service providers who help us run our business, which may include providers of:
- website hosting and technical support;
- email, calendar and online lessons;
- cloud storage and tools that help us organise lesson materials;
- form delivery and spam protection;
- banking and payments.
Some of these providers may process information outside the UK, in which case appropriate safeguards are put in place. We may also disclose information where the law requires it.
Payments
Payments are handled by our bank or payment provider in line with their own privacy and security procedures. We do not store full card details. We keep invoices and payment records for as long as accounting and tax law requires.
Testimonials
We may display testimonials on this website. If you would like your name or words removed, just get in touch and we will take them down.
Cookies and website statistics
Cookies are small files that can be stored on your device when you visit a website. We only use cookies that are necessary for the website and student portal to work securely. The spam protection on our forms may also set its own cookies.
We count visits to our pages anonymously, without cookies and without storing anything on your device, so we can see which pages are useful. If your browser asks websites not to track you, your visit is not counted. You can also control or remove cookies through your browser settings.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose it was collected for, including meeting legal, accounting or reporting requirements. Different information may therefore be kept for different lengths of time, and enquiries that don't lead to tuition are deleted when no longer needed.
Your rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- be informed about how your personal information is used;
- access the personal information we hold about you;
- have inaccurate information corrected;
- ask us to delete your information;
- restrict or object to how your information is used;
- data portability;
- withdraw your consent where we rely on consent.
To exercise any of these rights, or to ask us to remove your details, please contact us at [email protected]. We will normally respond within one month.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can try to put it right. You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Changes to this policy
We may update this policy from time to time to reflect changes to our website, services or the law.